If you're a cannabis business owner, you're likely aware of the crucial role that seed-to-sale tracking systems play in the industry. BiotrackTHC is one of the most widely used seed-to-sale tracking software platforms, providing comprehensive compliance and inventory management solutions for cannabis businesses. However, managing and maintaining BiotrackTHC can be a challenge, particularly for businesses with limited IT resources.

That's where Daedalus Teks comes in. As a leading MSP and IT services provider for the cannabis industry, we offer a range of solutions to help businesses optimize their BiotrackTHC usage and ensure compliance with all regulatory requirements. Here are some of the services that we offer for BiotrackTHC:

Implementation and Integration: Our expert technicians can help you seamlessly integrate BiotrackTHC into your existing business operations, ensuring that your data is accurately tracked and reported. We can also provide customized training to ensure that your team is fully equipped to use the platform effectively.

System Monitoring and Support: With our 24/7 system monitoring and support, we can quickly identify and resolve any issues that may arise with your BiotrackTHC software and related hardware. This ensures that your business remains in compliance at all times, minimizing the risk of costly penalties and legal consequences.

Customized Reporting: BiotrackTHC provides a wealth of data that can be used to optimize your business operations, but interpreting and utilizing that data can be a challenge. Our customized reporting solutions can help you gain insights into your business performance, identify areas for improvement, and make informed decisions about your operations.

Network administration and monitoring: We'll make sure your network is running smoothly and proactively monitor for any issues that may arise.

Cybersecurity: We'll help protect your business from cyber threats by implementing the latest security technologies and best practices. Helpdesk support: We'll provide your employees with the IT support they need to stay productive and efficient.

At Daedalus Teks, we understand the unique challenges that cannabis businesses face, particularly when it comes to compliance and data management. That's why we offer comprehensive solutions to help you optimize your BiotrackTHC usage and ensure that your business runs smoothly and efficiently.

Contact us today to learn more about how we can help your cannabis business thrive with our BiotrackTHC services.

The Cannabis Industry is growing exponentially daily. Starting a; Cultivation, Dispensary or Vertical Cannabis Business can be stressful enough! Our team can help ensure everything I.T. related is covered, from Hardware to Software and even Provide support when Biotrack can't.

Get perks with an SLA retainer! So many perks, so little space! Discounts on hardware purchased from us, free Employee Badges, routine onsite visits, On Call Onsite/Remote Support and a Ticket System to document everything we fix! Plus we deal with the companies/people you don't want to deal with. Saving time & Money.

CUSTOM MANAGED SERVICE PROVIDER PLANS AVAILABLE

We accept all major credit cards. No hidden fees. No checks accepted.

Daedalus teks can provide support for all aspects of I.T. Support and Website Support dependant on the SLA selected. List-ed below are the types of SLA’s
Either way, get an entire I.T. Support Staff for less than the cost of an I.T. Employees in house on payroll.
There’s no problem to challenging for our techs.

Our Techs are available 24x7 - 365. All requests will require a support ticket to be created by the end user. Once created our techs will reach out via response in support ticket

Starting a Business? Need a great I.T. without the overhead? We offer SLA Retainer Services! For less than 1 Technician on payroll per location, you can get the entire Daedalus Teks team on call 24-7 x 365,

The Cannabis Industry is growing exponentially daily. Starting a; Cultivation, Dispensary or Vertical Cannabis Business can be stressful enough! Our team can help ensure everything I.T. related is covered, from Hardware to Software and even Provide support when Biotrack can't.

With an SLA there's no need to freak out, submit a ticket or contact the assigned technician and we'll fix I.T. asap! 24x7-365 literally means anytime, anywhere our techs will be available to help as quick as possible. Just let us get our systems booted or arrive onsite ;).

Get perks with an SLA retainer! So many perks, so little space! Discounts on hardware purchased from us, routine onsite visits, On Call Onsite/Remote Support and a Ticket System to document everything we fix! Plus we deal with the companies/people you don't want to deal with. Saving time & Money.

All Plans Include

• Support ticket system for; Documentation, Requests and Employees. (Accessible while SLA is active only)
• 24/7 Support with Certain SLA plans selected
• Assigned Technicians to ensure quickest response
• Support Onsite, Remotely and via Phone.
• Custom "Help Me" remote support request software to ensure quickest support response times.
• *90 Day Notice Required 90 day Cancellation Policy Ensures Daedalus Staff can turn over credentials, information, access etc to new IT Company/Employee.
• These SLA's do not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.

90 day notice required to cancel SLA. Unpaid SLA invoices subject to 5% late fees weekly and hourly rates after 72 hours overdue. Client agrees to pay legal fees, if litigation is required. Daedalus teks reserves rights to place liens on property to settle invoices, legal fees and related expenses. Payment for all support cost at the agreed interval. (Retainer Monthly) Payments made late will be subject to late fees, services provided while SLA is over due will incur normal hourly rates. Assigning a client representative responsible for; collaboration with assigned technicians, reporting issues and handle OP’s manual containing required credentials. Reasonable availability of customer representative(s) when resolving a service-related incident or request.