Greetings Client's,
Thank you for taking the time to read this announcement. It has come to our attention that many of our technicians are not collecting for services rendered upon completion of service. This announcement is being posted to remind everyone that payment is due upon receipt/completion of service. Under no circumstances are our technician's allowed arrange payment at a later time.
If failure of payment for services occurs:
- The assigned technician will keep the system in question for service until the invoice is paid.
- Technician will revert any changes that rectified any issues with the system in question.
- Unpaid invoice's for services provided to a company are subject to a 15% late fee each day the invoice is not addressed or $35.00 Late fee per invoice that is late.
- If an invoice is not settled within a 14 day period, the system in question will be recycled immediately and disposed of. This pertains to systems in technicians care. If an invoice is not settled within 14 days of service of an onsite, technician will revert any changes and pick up the system in question if needed until the invoice is settled.
- If an invoice is not addressed in a timely manner on several occasions, client will be placed on Daedalus Teks black list. This list will be displayed on Daedalus Tek's site to ensure service is not performed for the individual/company in question. Affiliate I.T. companies will also have access to this list.
Please keep in mind that our firm consists of technicians and only technicians. There is no "head boss", each Technician answers to each other. There are also firm partners which have meetings to discuss our agenda. This allows us to provide I.T. service at a minimal cost and in a timely manner. How? Well our technicians don't have to be; constantly answering phones, cleaning a store front or constantly calling individuals to settle an invoice. In turn we expect our clients to treat our Firm as they would any other computer store. All of our experienced technicians have been employed with major I.T. competitors and are aware that no I.T. company would ever accept payment at a later time. It should be self evident for clients as well, this is the case for all I.T. support companies.
Under no circumstance should this be occurring. Daedalus Teks would also like to address that we do not offer NET10 or any other payment options. If needed Daedalus Teks can set up a payment system with a Credit Card authorization form to ensure payment on time. If you have any inquires, comments or questions feel free to contact us.
Daedalus apologizes for this announcement if it seems rude but due to the amount of times this has occurred with several companies/clients/technicians (not just one) we have decided to address this publicly and bring it to everyone's attention. If a technician was allowing you to process payment for an invoice at a later time, this will no longer be an option. All invoices state that payment for service is due upon completion or delivery of receipt. Our technicians shouldn't have to constantly hassle individuals to settle an invoice.
If you would like to see any other competitors invoice policies, below is a link provided for one of the most popular computer repair shops in town.
Although this policy has also been in effect, Daedalus Teks will enforce without prejudice starting 1/15/2014. This information will also be added to all invoices as well to ensure all client's are aware of this.
Thank you,
Daedalus Teks