Food & Alcohol I.T Support
On Call 24 x 7 - 365
At Daedalus Teks, we are dedicated to providing comprehensive IT support services specifically tailored to businesses using the Korona platform. Our team of experienced professionals is here to help you leverage the full potential of Korona, enabling you to streamline your operations and enhance your overall business efficiency.
Implementation and Setup Made Seamless
Our IT support experts will guide you through the seamless implementation and setup of the Korona platform. We ensure a smooth installation process, taking care of all the necessary configurations and integrations with your existing systems. With our expertise, you can have peace of mind knowing that your Korona software is up and running optimally from day one.
Customization to Suit Your Unique Needs
At Daedalus Teks, we understand that every business has its own unique requirements. Our IT support team will work closely with you to customize and configure the Korona platform to align with your specific operational needs. From tailoring settings to optimizing menus and workflows, we ensure that the platform is finely tuned to maximize efficiency and user-friendliness for your team.
Training and Ongoing User Support
Empowering your staff to make the most of the Korona platform is our top priority. Our IT support professionals will provide comprehensive training sessions, ensuring your employees have a deep understanding of the platform's features and functionalities. Furthermore, we offer ongoing user support to address any questions, concerns, or technical difficulties your team may encounter, ensuring a smooth point-of-sale experience.
Seamless Integration for Enhanced Connectivity
We understand that connectivity is crucial for your business. That's why we specialize in integrating the Korona platform seamlessly with your existing software systems. Whether it's accounting software, CRM tools, or e-commerce platforms, our IT support experts ensure a unified and synchronized data flow, streamlining your processes and providing you with a holistic view of your operations.
Data Security and Peace of Mind
Protecting your business-critical data is of paramount importance to us. Our IT support team implements robust security measures, ensuring the integrity and confidentiality of your information within the Korona platform. We establish data backup and disaster recovery procedures, safeguarding you against unexpected incidents and providing you with peace of mind.
Performance Optimization for Efficiency
Maximizing the performance of the Korona platform is our expertise. Our IT support professionals continuously monitor its performance, analyzing system usage and identifying areas for improvement. With our insights, we optimize performance, eliminate bottlenecks, and enhance the overall user experience, allowing you to serve your customers with speed and efficiency.
Software Updates and Maintenance Handled
With Daedalus Teks as your IT support partner, you can stay ahead with the latest advancements in the Korona platform. We take care of all software updates and maintenance tasks, ensuring that your system is always up to date with the newest features, bug fixes, and security patches.
Partner with Daedalus Teks for Comprehensive IT Support
When it comes to maximizing the capabilities of the Korona platform, Daedalus Teks is your trusted IT support partner. With our expertise and dedication, we help businesses like yours streamline operations, enhance connectivity, ensure data security, and achieve peak performance. Experience the benefits of comprehensive IT support by partnering with Daedalus Teks today.
IT Support for your Restaurant or Bar!
Let us Handle IT, Grow Your Business
CUSTOM MANAGED SERVICE PROVIDER PLANS AVAILABLE
We accept all major credit cards. No hidden fees. No checks accepted.
Daedalus teks can provide support for all aspects of I.T. Support and Website Support dependant on the SLA selected. List-ed below are the types of SLA’s
Either way, get an entire I.T. Support Staff for less than the cost of an I.T. Employees in house on payroll.
There’s no problem to challenging for our techs.
Our Techs are available 24x7 - 365. All requests will require a support ticket to be created by the end user. Once created our techs will reach out via response in support ticket
Small Business Monthly Plans - Monday thru Friday 9AM TO 5PM
Basic MSP SLA
20 Hours Monthly Per Location - M-F | 8 Hours Daily
- General SLA for Small Businesses. Includes System SLA and No Website Support. 2 Techs assigned.
- Monday thru Friday with option of 8AM-4PM OR 9AM - 5PM..
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA does not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.
Standard MSP SLA
40 Hours Monthly Per Location - M-F | 8 Hours Daily
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned.
- Monday thru Friday with option of 8AM-4PM OR 9AM - 5PM.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA does not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.
Mega MSP SLA
Unlimited Hours Monthly Per Location - 24x7 - 365 - w/ 5 Hours Website Support
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned & Website Team.
- 24x7 - Daily, not including Federal Holidays.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA Include's Website Support, Edits and Maintenance.
- Does not include; Domain Registration, Hosting, SSL or Website Builds.
Ultra MSP SLA
Unlimited Hours Monthly Per Location - 24x7 - 365 - w/ 10 Hours Website Support
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned & Website Team.
- 24x7 - Daily, not including Federal Holidays.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA Include's Website Support, Edits and Maintenance.
- Does not include; Domain Registration, Hosting, SSL or Website Builds.
All Plans Include
- Support ticket system for; Documentation, Requests and Employees. (Accessible while SLA is active only)
- 24/7 Support with Certain SLA plans selected
- Assigned Technicians to ensure quickest response
- Support Onsite, Remotely and via Phone.
- Custom "Help Me" remote support request software to ensure quickest support response times.
- *90 Day Notice Required 90 day Cancellation Policy Ensures Daedalus Staff can turn over credentials, information, access etc to new IT Company/Employee.
- These SLA's do not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.
90 day notice required to cancel SLA. Unpaid SLA invoices subject to 5% late fees weekly and hourly rates after 72 hours overdue. Client agrees to pay legal fees, if litigation is required. Daedalus teks reserves rights to place liens on property to settle invoices, legal fees and related expenses. Payment for all support cost at the agreed interval. (Retainer Monthly) Payments made late will be subject to late fees, services provided while SLA is over due will incur normal hourly rates. Assigning a client representative responsible for; collaboration with assigned technicians, reporting issues and handle OP’s manual containing required credentials. Reasonable availability of customer representative(s) when resolving a service-related incident or request.