Maximizing Efficiency and Value: Why Our MSP Over Competitors and In-House Tech Hiring
In the ever-evolving world of technology, businesses rely heavily on Managed Service Providers (MSPs) to ensure their IT infrastructure operates smoothly and efficiently. Choosing the right MSP is crucial, as it directly impacts a company's productivity, security, and ultimately, its bottom line. Our MSP stands out from the competition by offering cost-effective solutions without compromising on quality. With our staff of professional technicians.
Read MoreNot Just IT, AlsoComputer SupportNetwork SupportHelpdeskServer SupportWebsite SupportIncluded.
ALL MSP Plans Include
IT MANAGED SERVICES
- Documented Support Tickets
- Technician on Call During Service Hours
- Onsite Visits
- Quarterly Cost Analysis
- Support From Entire Staff if Needed
- Repair Services Covered
- Discounted Hardware
WEBSITE MSP PERKS
- Backups
- Protected Backend Login
- Updates and Licensing (While on MSP Agreement).
- Trade Secret Metadata Updated Routinely(While on MSP Agreement).
*90 Day Notice Required for Cancellation
Average Cost of Labor MonthlyDesktop Support Fulltime $12.6KIT Employee Salary $16KIT Contractor $10KTier 1 MSP Companies 7K - 8KTier 2 MSP Companies 8K - 10KTier 3 MSP Companies 12K - 14KTier 4 MSP Companies 14K - 16Kto Start Not Including Cost of Benefits
Custom Plans Available.20 Hours Weekly/Monthly40 Hours Weekly/MonthlyOn Call 24x7 - 365
A Dedicated Technician with a Support From an Entire IT Company to Ensure the Best IT Support Possible
CUSTOM MANAGED SERVICE PROVIDER PLANS AVAILABLE
We accept all major credit cards. No hidden fees. No checks accepted.
Daedalus teks can provide support for all aspects of I.T. Support and Website Support dependant on the SLA selected. List-ed below are the types of SLA’s
Either way, get an entire I.T. Support Staff for less than the cost of an I.T. Employees in house on payroll.
There’s no problem to challenging for our techs.
Our Techs are available 24x7 - 365. All requests will require a support ticket to be created by the end user. Once created our techs will reach out via response in support ticket
With an MSP, get all the service you need while minimizing
inefficiencies and maximizing productivity. No need for all the overhead that comes with a full time employee.
Tier 1 MSP
We start Small Business MSP SLA's at $799.99 monthly.
The Average Cost Of Tier 1 Support
In House:
In House:
Full Time 24x7 - 365 MSP SLA's start at $4699.99 Monthly/Custom Plan's Available
Small Business Monthly Plans - Monday thru Friday 9AM TO 5PM
Basic MSP SLA
20 Hours Monthly Per Location - M-F | 8 Hours Daily
$799.99Monthly
- General SLA for Small Businesses. Includes System SLA and No Website Support. 2 Techs assigned.
- Monday thru Friday with option of 8AM-4PM OR 9AM - 5PM..
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA does not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.
Standard MSP SLA
40 Hours Monthly Per Location - M-F | 8 Hours Daily
$1399.99Monthly
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned.
- Monday thru Friday with option of 8AM-4PM OR 9AM - 5PM.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA does not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.
Mega MSP SLA
Unlimited Hours Monthly Per Location - 24x7 - 365 - w/ 5 Hours Website Support
$1699.99Monthly
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned & Website Team.
- 24x7 - Daily, not including Federal Holidays.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA Include's Website Support, Edits and Maintenance.
- Does not include; Domain Registration, Hosting, SSL or Website Builds.
Ultra MSP SLA
Unlimited Hours Monthly Per Location - 24x7 - 365 - w/ 10 Hours Website Support
$1999.99Monthly
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned & Website Team.
- 24x7 - Daily, not including Federal Holidays.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA Include's Website Support, Edits and Maintenance.
- Does not include; Domain Registration, Hosting, SSL or Website Builds.
MSP On Call Monthly Plans - On Call, 24x7 & 365
Tier 1 MSP
Starting at
$4699.99Monthly
- Tier 1 technicians are typically the first point of contact for clients seeking IT support. They handle initial inquiries, troubleshoot common issues, and provide basic technical assistance. Their primary role involves diagnosing and resolving simple technical problems, such as password resets, software installations, and hardware issues.
- Tier 1 Technicians possess strong communication skills to effectively assist clients and document support requests. They escalate more complex issues to higher-tier technicians when necessary.
- Includes; Basic troubleshooting and problem resolution for common IT issues. Password resets and account management. Installation and configuration of software applications. Hardware diagnostics and basic repairs. User training and guidance on basic IT processes. Remote desktop support and assistance.
- Off site, techs onsite as needed.
- Availability Monday thru Friday 9AM to 5PM.
- Weekends not included.
- Monthly Per Business Up to 25 Users/3 Locations
- Plans for In house Technicians Available Click Below to Inquire for More Info
Tier 2 MSP
Starting At
$5999.99Monthly
- Tier 2 technicians possess a deeper level of technical knowledge and expertise. They handle more complex IT issues that require in-depth analysis and problem-solving.
- Tier 2 technicians often work closely with Tier 1 technicians, providing guidance and assistance when a higher level of technical proficiency is needed. They are responsible for investigating and resolving escalated tickets, conducting more advanced troubleshooting, and implementing solutions for recurring problems.
- Tier 2 technicians also assist with system upgrades, network configuration, and server administration tasks. Advanced troubleshooting and problem resolution for complex IT issues. Network configuration and troubleshooting. Server administration and maintenance. Assistance with system upgrades and software deployments. Data backup and recovery services.
- Off site, techs onsite as needed.
- Availability Monday thru Friday 9AM to 5PM.
- Weekends not included.
- Monthly Per Business Up to 25 Users/3 Locations
- Plans for In house Technicians Available Click Below to Inquire for More Info
Tier 3 MSP
Starting At
$8099.99Monthly
- Tier 3 technicians represent the highest level of expertise within an MSP. They possess extensive knowledge of complex IT systems, enterprise-level infrastructure, and specialized technologies. Tier 3 technicians handle critical issues that require advanced analysis, root cause identification, and intricate problem-solving. They collaborate with Tier 2 technicians to develop and implement long-term solutions, perform system upgrades, and design robust IT architectures.
- Tier 3 technicians also play a crucial role in researching and evaluating new technologies to enhance overall IT performance and security. Advanced infrastructure planning and implementation. Complex troubleshooting and problem resolution for intricate IT issues. Design and deployment of secure networks and server environments. Performance optimization and capacity planning.
- Off site, techs onsite as needed.
- Availability Monday thru Friday 9AM to 5PM.
- Weekends included 11AM - 4PM.
- Monthly Per Business Up to 50 Users/5 Locations
- Plans for In house Technicians Available Click Below to Inquire for More Info
Tier 4 MSP
Starting At
$10,999.99Monthly
- Tier 4 technicians, if present, would represent an even higher level of expertise and specialization within an MSP. They are subject matter experts in specific technologies, platforms, or domains.
- Tier 4 techs handle the most complex and critical issues that require specialized knowledge and advanced problem-solving skills. Often involved in research and development, implementing cutting-edge solutions, and driving innovation within the organization.
- Tier 4 techs may also be responsible for mentoring and training lower-tier technicians. Advanced system architecture design and implementation. Expert-level troubleshooting and problem resolution for highly intricate IT issues. Specialized knowledge in specific echnologies or domains (e.g., cybersecurity, cloud computing, virtualization, etc.). Evaluation and implementation of emerging technologies and industry best practices.
- Off site, techs onsite as needed.
- Availability Monday thru Friday 9AM to 5PM.
- Weekends included 11AM - 4PM.
- Monthly Per Business Up to 100 Users/5 Locations
- Plans for In house Technicians Available Click Below to Inquire for More Info
Technicians Available 24x7 - 365
Emergency SOS Onsite: $225.99 an Hour (Minimum 1 Hour)
Emergency SOS Remote Support: $135.99 an Hour (Minimum 1 Hour)
Onsite Support w/Appointment: $125.99 Hourly
Remote Support w/ Appointment: $95.99 Hourly
Managed Provider Services
Starting a Business? Need a great I.T. without the overhead? We offer SLA Retainer Services! For less than 1 Technician on payroll per location, you can get the entire Daedalus Teks team on call 24-7 x 365,
Business/Dispensary Support
The Cannabis Industry is growing exponentially daily. Starting a; Cultivation, Dispensary or Vertical Cannabis Business can be stressful enough! Our team can help ensure everything I.T. related is covered, from Hardware to Software and even Provide support when Biotrack can't.
Documented Solutions
With an SLA there's no need to freak out, submit a ticket or contact the assigned technician and we'll fix I.T. asap! 24x7-365 literally means anytime, anywhere our techs will be available to help as quick as possible. Just let us get our systems booted or arrive onsite ;).
Let us Handle IT, Grow Your Business
Get perks with an SLA retainer! So many perks, so little space! Discounts on hardware purchased from us, routine onsite visits, On Call Onsite/Remote Support and a Ticket System to document everything we fix! Plus we deal with the companies/people you don't want to deal with. Saving time & Money.