Last updated: October 6, 2026
This privacy policy explains how Daedalus Helpdesk, including the Android application identified by package com.daedalusteks.helpdesk and its controlled first-party web experience, collects, uses, shares, protects, retains, and deletes information.
Information the Helpdesk may collect
Depending on the feature you use, the Helpdesk may collect account and contact information such as name, email address, phone number, account or session identifiers, and optional address, company, role, device, system, website, service-date, or support details. Support tickets may include subjects, messages, replies, followers or CC recipients, ticket tracking identifiers, and information you choose to enter into category-specific fields.
You may optionally attach photos and files such as images, PDF or text documents, spreadsheets, archives, and other supported support materials. The mobile app uses the operating system's document picker and does not request broad access to device storage, contacts, camera, microphone, precise location, or an advertising identifier.
Request, device, and usage information
The first-party web experience may process IP and network information, approximate location inferred from IP, browser and operating-system details, dates and times, pages or services used, referring pages, cookies or session identifiers, interactions, diagnostics, performance information, and security or fraud-prevention signals.
How information is used
Information is used to create and manage accounts, authenticate users, open and respond to tickets, deliver attachments and notifications, communicate with users, provide requested services, maintain integrations, diagnose problems, improve functionality, measure use, protect the service, prevent fraud or abuse, and comply with legal obligations.
Service providers and recipients
Daedalus Teks may use hosting, database, authentication, email-delivery, analytics, security, monitoring, backup, and support providers when reasonably necessary to operate the Helpdesk. App-reachable pages may use Google Analytics, Google reCAPTCHA, and Microsoft Customer Voice technology. Those services may receive request, device, cookie, interaction, diagnostic, or security information according to the enabled feature and their applicable terms. Daedalus Teks does not sell Helpdesk personal information.
Security
The mobile wrapper restricts its first-party experience to HTTPS, blocks cleartext and mixed-content loads, uses safe-browsing protections where supported, and fails closed on certificate errors. No Internet-connected service can guarantee absolute security. Users remain responsible for protecting their credentials and for avoiding unnecessary passwords, secrets, or regulated information in ticket fields and attachments.
Retention
Account, ticket, attachment, notification, security, analytics, diagnostic, and deletion-request records are retained only as long as reasonably necessary for support, service operation, security, fraud prevention, dispute resolution, accounting, backup recovery, and legal obligations. Exact retention can vary by record and provider. Information removed from active systems may remain in protected backups until the applicable backup expires, and limited records may be retained when required by law or necessary for security, fraud prevention, accounting, or dispute resolution.
Account and data deletion
To request deletion of a Daedalus Helpdesk account or associated personal data, use the Daedalus Helpdesk account-deletion request form. The request asks for information needed to locate the account and may require identity or authority verification. Eligible account, ticket, attachment, and profile information will be deleted or anonymized within a reasonable period, subject to lawful retention, security, fraud-prevention, accounting, dispute, and backup exceptions. A deletion request may end access to the Helpdesk and related ticket history.
Children
Daedalus Helpdesk is intended for business customers and support users. It is not directed to children under 13, and Daedalus Teks does not knowingly collect personal information from children through the Helpdesk without appropriate authorization.
Contact
Questions, privacy requests, or deletion escalations may be sent to