Treez POS Support
Efficient point-of-sale (POS) operations are essential for the success of cannabis dispensaries and retail businesses. Treez, the leading software platform designed exclusively for the cannabis industry, offers a comprehensive solution to streamline operations and enhance customer experiences. Daedalus Teks, a trusted IT Support Managed Service Provider (MSP), specializes in providing expert POS support for Treez software. Let's explore how Daedalus Teks can elevate your cannabis business by maximizing the potential of your POS capabilities:
Seamless POS Implementation and Integration:
Daedalus Teks ensures a seamless implementation process for your POS solution. We work closely with your business to configure Treez software, establish vital data connections, and optimize hardware deployment. With our expertise, your transition to the Treez software will be smooth, ensuring maximum operational efficiency right from the start.
Tailored Customization and Training:
We understand that every cannabis business has unique requirements. Daedalus Teks excels at customizing Treez software to align perfectly with your specific needs. Our dedicated experts collaborate with your team to identify and implement necessary customizations, ensuring the POS system caters precisely to your operations. Additionally, we provide comprehensive training sessions to equip your staff with the knowledge and skills required to maximize the potential of Treez software's POS capabilities.
Responsive Technical Support for Uninterrupted Operations:
At Daedalus Teks, we recognize that uninterrupted POS operations are crucial for your business. Our team of experts is readily available to provide prompt and reliable technical support, addressing any POS-related challenges or issues you may encounter. Whether it's resolving software problems, performing updates, or ensuring smooth operations, we are committed to providing the support you need to keep your POS system running flawlessly.
Robust Data Security and Backup:
Data security is of paramount importance, particularly in the cannabis industry with its stringent compliance requirements. Daedalus Teks specializes in implementing robust data security measures within the Treez software's POS environment. We employ industry best practices, including user access controls, encryption protocols, and regular data backups, to safeguard sensitive information. With our proactive approach to data security, you can have peace of mind knowing that your customers' data and your business information are protected at all times.
Proactive System Monitoring and Maintenance:
To ensure optimal POS performance, Daedalus Teks offers comprehensive system monitoring and maintenance services. Our experts continuously monitor the health and performance of your POS system, promptly applying updates and patches as needed. With our vigilant oversight, your POS environment will operate at peak efficiency, minimizing any potential downtime or disruptions that could impact your business.
Scalability and Growth:
As your cannabis business expands, your POS system needs to accommodate your growing operations seamlessly. Daedalus Teks understands the challenges of scalability and growth. We provide support in scaling Treez software's POS capabilities to meet your evolving needs, ensuring a smooth integration with other systems and platforms. With our assistance, you can confidently pursue growth opportunities while maintaining a reliable and efficient POS environment.
Partnering with Daedalus Teks, an experienced IT Support MSP, unlocks the full potential of your Treez software's POS capabilities. With our emphasis on seamless implementation, tailored customization, responsive technical support, robust data security, proactive system monitoring, and scalability, we empower your cannabis business to thrive in the competitive market. Trust Daedalus Teks to elevate your POS operations and deliver exceptional customer experiences that drive your business forward.
CUSTOM MANAGED SERVICE PROVIDER PLANS AVAILABLE
We accept all major credit cards. No hidden fees. No checks accepted.
Daedalus teks can provide support for all aspects of I.T. Support and Website Support dependant on the SLA selected. List-ed below are the types of SLA’s
Either way, get an entire I.T. Support Staff for less than the cost of an I.T. Employees in house on payroll.
There’s no problem to challenging for our techs.
Our Techs are available 24x7 - 365. All requests will require a support ticket to be created by the end user. Once created our techs will reach out via response in support ticket
Managed Provider Services
Business/Dispensary Support
Documented Solutions
Let us Handle IT, Grow Your Business
Small Business Monthly Plans - Monday thru Friday 9AM TO 5PM
Basic MSP SLA
20 Hours Monthly Per Location - M-F | 8 Hours Daily
- General SLA for Small Businesses. Includes System SLA and No Website Support. 2 Techs assigned.
- Monday thru Friday with option of 8AM-4PM OR 9AM - 5PM..
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA does not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.
Standard MSP SLA
40 Hours Monthly Per Location - M-F | 8 Hours Daily
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned.
- Monday thru Friday with option of 8AM-4PM OR 9AM - 5PM.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA does not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.
Mega MSP SLA
Unlimited Hours Monthly Per Location - 24x7 - 365 - w/ 5 Hours Website Support
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned & Website Team.
- 24x7 - Daily, not including Federal Holidays.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA Include's Website Support, Edits and Maintenance.
- Does not include; Domain Registration, Hosting, SSL or Website Builds.
Ultra MSP SLA
Unlimited Hours Monthly Per Location - 24x7 - 365 - w/ 10 Hours Website Support
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned & Website Team.
- 24x7 - Daily, not including Federal Holidays.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA Include's Website Support, Edits and Maintenance.
- Does not include; Domain Registration, Hosting, SSL or Website Builds.
All Plans Include
- Support ticket system for; Documentation, Requests and Employees. (Accessible while SLA is active only)
- 24/7 Support with Certain SLA plans selected
- Assigned Technicians to ensure quickest response
- Support Onsite, Remotely and via Phone.
- Custom "Help Me" remote support request software to ensure quickest support response times.
- *90 Day Notice Required 90 day Cancellation Policy Ensures Daedalus Staff can turn over credentials, information, access etc to new IT Company/Employee.
- These SLA's do not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.
90 day notice required to cancel SLA. Unpaid SLA invoices subject to 5% late fees weekly and hourly rates after 72 hours overdue. Client agrees to pay legal fees, if litigation is required. Daedalus teks reserves rights to place liens on property to settle invoices, legal fees and related expenses. Payment for all support cost at the agreed interval. (Retainer Monthly) Payments made late will be subject to late fees, services provided while SLA is over due will incur normal hourly rates. Assigning a client representative responsible for; collaboration with assigned technicians, reporting issues and handle OP’s manual containing required credentials. Reasonable availability of customer representative(s) when resolving a service-related incident or request.