CUSTOM WHITE LABEL SERVICE PROVIDER

All major credit cards are accepted. No hidden fees. No checks accepted.

Daedalus Teks provides White Label Support for all aspects of I.T. Support and Website Support. Listed below are the types of services we can provide.

No problem is too challenging for our techs, and we are available:
10AM-5PM Monday through Saturday
All support requests will require a support ticket. 

In today's rapidly evolving technological landscape, IT companies face the challenge of meeting clients' diverse and ever-changing IT needs while remaining efficient and competitive.

One solution that has gained significant traction is partnering with a white label IT services provider. This article aims to shed light on what white label IT services entail, the range of offerings they provide, and the benefits they bring to IT companies seeking competent technicians experienced in all aspects of IT.

Understanding White Label IT Services: White label IT services refer to the practice of outsourcing IT support and services under the branding and identity of another IT company. In this arrangement, the white label provider serves as a silent partner, operating behind the scenes to deliver comprehensive IT solutions while allowing the hiring company to maintain its brand visibility and client relationships.

Range of Offerings:
White label IT service providers offer a wide range of services designed to meet the varied needs of IT companies and their clients.
These offerings typically include:

Help Desk Support: Prompt and efficient handling of client inquiries and technical issues, ensuring uninterrupted operations and customer satisfaction.

Network Infrastructure Management: Proactive monitoring, maintenance, and optimization of network infrastructure to ensure optimal performance, security, and scalability.

Data Backup and Recovery: Implementation of robust data backup solutions and streamlined recovery processes, safeguarding critical business data from loss or disruption.

Cybersecurity Solutions: Comprehensive security measures, including threat monitoring, vulnerability assessments, firewall management, and incident response to protect against emerging threats.

Cloud Services: Assistance with cloud migration, management of cloud-based infrastructure, and optimization of cloud solutions to enhance productivity and flexibility.

Benefits of Hiring a White Label IT Company and MSP: Access to a Competent Team: Partnering with a white label IT company grants access to a highly skilled team of technicians experienced in all aspects of IT.
This eliminates the need for extensive recruitment efforts and allows IT companies to focus on their core competencies.

Scalability and Flexibility: White label IT service providers offer scalable solutions, allowing IT companies to adjust resources according to demand. This flexibility ensures cost-effectiveness and enables rapid response to clients' evolving IT requirements.

Cost Savings: Hiring an in-house team of IT technicians can be financially burdensome due to salaries, benefits, and ongoing training expenses. White label IT services provide a cost-effective alternative, as IT companies only pay for the services they utilize, eliminating overhead costs associated with maintaining an internal IT team. Focus on Core Business Functions: By outsourcing IT support to a white label provider, IT companies can concentrate on their core business functions, such as sales, strategic planning, and client relationships. This streamlines operations and allows for enhanced productivity and growth.

Expanded Service Portfolio: Partnering with a white label IT company enables IT companies to expand their service portfolio without investing in additional resources or expertise. This enables them to offer a comprehensive suite of IT services to their clients, boosting client satisfaction and retention.

In an increasingly competitive IT industry, partnering with a white label IT services provider offers numerous benefits for IT companies seeking competent technicians experienced in all aspects of IT. From streamlined operations and cost savings to access to a skilled team and an expanded service portfolio, white label IT services empower IT companies to efficiently meet their clients' diverse IT needs while fostering business growth. By embracing this collaborative approach, IT companies can gain a competitive edge and provide exceptional IT support to their valued clients.

All Plans Include

• Support ticket system for; Documentation, Requests and Employees. (Ticket system is accessible with active SLA only)
• 24/7 Support for select SLA plans
  
• Assigned Technicians to provide the quickest response
• Support Onsite, Remotely and via Phone.
• Custom "Help Me" remote support request software to ensure quick support response times.
• *90 Day Notice Required as a 90 day Cancellation Policy enables Daedalus Staff to turn over credentials, information, access etc to new IT Company/Employee.
• Cost of Hardware Components, Web-site designs and Services is NOT included in SLA pricing. SLA PRICING DOES NOT COVER WEBSITE DESIGN SERVICES OR BACKUPS.

A 90-day notice is required to cancel an SLA. Any unpaid SLA invoice that is overdue by over 72 hours is subject to 5% late fees weekly, as well as hourly service rates. Client agrees to pay legal fees, if litigation is required. Daedalus Teks reserves the rights to place liens on property to settle invoices, legal fees, and related outstanding expenses.

Payment for all support costs is due at the agreed interval. Late fees will be applied to overdue monthly retainer payments, and SLA services provided while the account is over due will be charged at normal hourly service rates. Entering an SLA requires an assigned Client Representative, who is responsible for; collaboration with assigned technicians, reporting issues and handling the client organization's manual containing required credentials. Daedalus Teks provides reasonable availability of customer representative(s) when resolving a service-related incident or request.