CUSTOM MANAGED SERVICE PROVIDER PLANS AVAILABLE

We accept all major credit cards. No hidden fees. No checks accepted.

Daedalus teks can provide support for all aspects of I.T. Support and Website Support dependant on the SLA selected. List-ed below are the types of SLA’s
Either way, get an entire I.T. Support Staff for less than the cost of an I.T. Employees in house on payroll.
There’s no problem to challenging for our techs.

Our Techs are available 24x7 - 365. All requests will require a support ticket to be created by the end user. Once created our techs will reach out via response in support ticket

The Cannabis Industry is growing exponentially daily. Starting a; Cultivation, Dispensary or Vertical Cannabis Business can be stressful enough! Our team can help ensure everything I.T. related is covered, from Hardware to Software and even Provide support when Biotrack can't.

Get perks with an SLA retainer! So many perks, so little space! Discounts on hardware purchased from us, free Employee Badges, routine onsite visits, On Call Onsite/Remote Support and a Ticket System to document everything we fix! Plus we deal with the companies/people you don't want to deal with. Saving time & Money.

All Plans Include

• Support ticket system for; Documentation, Requests and Employees. (Accessible while SLA is active only)
• 24/7 Support with Certain SLA plans selected
• Assigned Technicians to ensure quickest response
• Support Onsite, Remotely and via Phone.
• Custom "Help Me" remote support request software to ensure quickest support response times.
• *90 Day Notice Required 90 day Cancellation Policy Ensures Daedalus Staff can turn over credentials, information, access etc to new IT Company/Employee.
• These SLA's do not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.

90 day notice required to cancel SLA. Unpaid SLA invoices subject to 5% late fees weekly and hourly rates after 72 hours overdue. Client agrees to pay legal fees, if litigation is required. Daedalus teks reserves rights to place liens on property to settle invoices, legal fees and related expenses. Payment for all support cost at the agreed interval. (Retainer Monthly) Payments made late will be subject to late fees, services provided while SLA is over due will incur normal hourly rates. Assigning a client representative responsible for; collaboration with assigned technicians, reporting issues and handle OP’s manual containing required credentials. Reasonable availability of customer representative(s) when resolving a service-related incident or request.