Managed Service Provider SLA!
Business & Dispensary I.T Support
On Call 24 x 7 - 365
As the legal cannabis industry continues to grow in New Mexico, businesses are facing increasingly complex regulations and compliance requirements. To succeed in this highly regulated industry, cannabis businesses need IT support services that can help them stay compliant and streamline their operations. That's where BLAZE comes in.
BLAZE is a software company that provides comprehensive seed-to-sale tracking and inventory management solutions for the cannabis industry. With the help of a local MSP, businesses can take advantage of BLAZE IT support services provided by Daedalus Teks to grow their business and stay ahead of the competition.
Here are just a few of the benefits that Daedalus Tek's BLAZE IT support services can offer your cannabis business:
- Compliance with state regulations:
- Our software and support services coupled with BLAZE are designed to help businesses stay compliant with state regulations regarding the cultivation, manufacturing, and distribution of cannabis products.
- Streamlined operations:
- BLAZE's software makes it easy to track your inventory from seed to sale, reducing the risk of errors and ensuring that your business runs smoothly and efficiently.
- Enhanced security:
- BLAZE's software is designed with security in mind, so you can be confident that your data is safe and secure.
- Customized solutions:
- Daedalus Tek's IT support services for BLAZE can be customized to meet the unique needs of your business, helping you achieve your goals and grow your business.
At Daedalus Teks, we specialize in providing IT support services to businesses in the cannabis industry. Our team of experts can help you get the most out of BLAZE's software, so you can focus on growing your business.
If you're interested in learning more about how our BLAZE IT support services can benefit your cannabis business, book an appointment today to schedule a consultation.
CUSTOM MANAGED SERVICE PROVIDER PLANS AVAILABLE
We accept all major credit cards. No hidden fees. No checks accepted.
Daedalus teks can provide support for all aspects of I.T. Support and Website Support dependant on the SLA selected. List-ed below are the types of SLA’s
Either way, get an entire I.T. Support Staff for less than the cost of an I.T. Employees in house on payroll.
There’s no problem to challenging for our techs.
Our Techs are available 24x7 - 365. All requests will require a support ticket to be created by the end user. Once created our techs will reach out via response in support ticket
Dispensary Support
The Cannabis Industry is growing exponentially daily. Starting a; Cultivation, Dispensary or Vertical Cannabis Business can be stressful enough! Our team can help ensure everything I.T. related is covered, from Hardware to Software and even Provide support when Biotrack can't.
Let us Handle IT, Grow Your Business
Get perks with an SLA retainer! So many perks, so little space! Discounts on hardware purchased from us, free Employee Badges, routine onsite visits, On Call Onsite/Remote Support and a Ticket System to document everything we fix! Plus we deal with the companies/people you don't want to deal with. Saving time & Money.
Small Business Monthly Plans - Monday thru Friday 9AM TO 5PM
Basic MSP SLA
20 Hours Monthly Per Location - M-F | 8 Hours Daily
$799.99Monthly
- General SLA for Small Businesses. Includes System SLA and No Website Support. 2 Techs assigned.
- Monday thru Friday with option of 8AM-4PM OR 9AM - 5PM..
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA does not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.
Standard MSP SLA
40 Hours Monthly Per Location - M-F | 8 Hours Daily
$1399.99Monthly
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned.
- Monday thru Friday with option of 8AM-4PM OR 9AM - 5PM.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA does not include Hardware Component costs and Web-site designs and Services. DOES NOT INCLUDE WEBSITE DESIGN SERVICES OR BACKUPS.
Mega MSP SLA
Unlimited Hours Monthly Per Location - 24x7 - 365 - w/ 5 Hours Website Support
$1699.99Monthly
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned & Website Team.
- 24x7 - Daily, not including Federal Holidays.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA Include's Website Support, Edits and Maintenance.
- Does not include; Domain Registration, Hosting, SSL or Website Builds.
Ultra MSP SLA
Unlimited Hours Monthly Per Location - 24x7 - 365 - w/ 10 Hours Website Support
$1999.99Monthly
- General SLA for Small Businesses. Includes System SLA and No Website Support. All Techs assigned & Website Team.
- 24x7 - Daily, not including Federal Holidays.
- The Basic SLA will cover general; Computer, Laptop and Mac Repair & Support.
- This SLA will cover all IT Related Services for PC and Mac systems including but not limited to; Basic Data Recovery, Hardware Installs, On call, Operating system repairs, Maintenance, Remote Support, Virus Removals & More services during weekdays.
- (Includes 1 - 3rd party app. Biotrack, Quickbooks, Drake, Etc.)
- This SLA does not include Hardware Component costs and Web-site designs and Services. Technicians will also show up in person onsite once monthly.
- All requests will require a support ticket to be created by the end user. Once created our techs will reach out
- This SLA Include's Website Support, Edits and Maintenance.
- Does not include; Domain Registration, Hosting, SSL or Website Builds.
All Plans Include
- Support ticket system for; Documentation, Requests and Employees. (Ticket system is accessible with active SLA only)
- 24/7 Support for select SLA plans
- Assigned Technicians to provide the quickest response
- Support Onsite, Remotely and via Phone.
- Custom "Help Me" remote support request software to ensure quick support response times.
- *90 Day Notice Required as a 90 day Cancellation Policy enables Daedalus Staff to turn over credentials, information, access etc to new IT Company/Employee.
- Cost of Hardware Components, Web-site designs and Services is NOT included in SLA pricing. SLA PRICING DOES NOT COVER WEBSITE DESIGN SERVICES OR BACKUPS.
A 90-day notice is required to cancel an SLA. Any unpaid SLA invoice that is overdue by over 72 hours is subject to 5% late fees weekly, as well as hourly service rates. Client agrees to pay legal fees, if litigation is required. Daedalus Teks reserves the rights to place liens on property to settle invoices, legal fees, and related outstanding expenses.
Payment for all support costs is due at the agreed interval. Late fees will be applied to overdue monthly retainer payments, and SLA services provided while the account is over due will be charged at normal hourly service rates. Entering an SLA requires an assigned Client Representative, who is responsible for; collaboration with assigned technicians, reporting issues and handling the client organization's manual containing required credentials. Daedalus Teks provides reasonable availability of customer representative(s) when resolving a service-related incident or request.
Web Design
We're a team of expert web designers who specialize in creating stunning websites that meet the needs of our clients. We've been in the industry for years, and we have a track record of delivering top-notch web design solutions to businesses of all sizes. We're here to help you build your online presence, so let's get started!
Digital Marketing
At Daedalus Teks, we understand the ever-evolving landscape of digital marketing and advertising. In a world where online presence is paramount, we specialize in crafting strategic solutions that catapult businesses to new heights of success. With our expertise, cutting-edge strategies, and unwavering commitment to excellence, we are here to be your trusted partner in achieving your digital marketing goals.
Other Services
Web
Development
Our custom web design services are tailored to meet the specific needs of our clients. We'll work closely with you to understand your business and create a website that's unique to your brand. Our team of designers will use their expertise to design a website that's both aesthetically pleasing and functional.
Call Today SEO
Solutions
Our SEO services are designed to catapult your website to the top, ensuring maximum visibility and increased organic traffic. From keyword research and on-page optimization to link building and content strategy, our team of SEO experts is here to elevate your online presence.
Call Today Content
Writing
Hey there, web enthusiasts! When it comes to creating engaging and compelling content for your website, we've got you covered. Our team of talented writers knows how to captivate your audience, crafting well-researched articles, blog posts, and website copy that will leave a lasting impression. From witty and entertaining content to informative and authoritative pieces, we've got the skills and expertise to deliver exactly what you need. So, if you're ready to take your website's content to the next level, trust our content writing services to make your words come alive. Get in touch with us today and let's create some unforgettable content together!
Call Today Custom Computer Builds
Introducing our unparalleled custom built computer services! At Daedalus Teks, we pride ourselves on delivering top-notch solutions tailored to your specific needs. Whether you're a passionate gamer, a creative professional, or a power user seeking optimal performance, our team of experts will design and assemble a custom-built computer that exceeds your expectations. From carefully selecting the finest components to ensuring seamless compatibility and performance optimization, we're dedicated to crafting a personalized computing experience that empowers you to achieve your goals. Experience the difference of a custom-built computer and unlock a whole new level of performance, reliability, and satisfaction. Trust our expertise to bring your vision to life.
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