1. ONE (1) YEAR MANUFACTURER WARRANTY honored by Daedalus Teks. Onsite Pick-Up Only.
2. Complete Computer Systems have 30 DAY ICARUS SWAP Warranty on all hardware found to be defective by the Daedalus Teks Technical Department (valid only for failure due to manufacturer defects).
3. Software configuration has 14 day warranty.
4. After THIRTY (30) days the customer has the following options for replacing failed hardware due to manufacturer defect.
A. Failed unit may be sent to the hardware manufacturer for replacement. Manufacturer makes final determination as to the cause of failure and replacement eligibility. Upon return, Daedalus Teks will install the hardware and
its supporting or related software at no additional labor charge. This process may take up to 8 weeks to complete, considering shipping methods.
B. Customer may opt to utilize Daedalus Teks’s ICARUS PARTS REPLACEMENT Strategy. Products that do not appear to have failed due to user negligence or misuse may be credited by Daedalus Teks at a pro-rated amount equal to the number of months (1/12th current retail price per month) within the one (1) year warranty that the component(s) did NOT function. This credit may then be applied towards a similar or upgraded replacement component.
C. If Customer has purchased 1 YEAR ICARUS SWAP Warranty (25% of total system price); the unit will be immediately replaced with equivalent value component at no charge.
5. A minimum $25 Diagnostic charge is applicable if hardware is found not to be defective.
6. Tampering with equipment (such as replacing or removing RAM, CPU, PCI/AGP cards, Hard drive etc.) Will VOID your warranty, Only an approved Daedalus Technician can; open, replace or tamper with the system in question.
7. On-Site support, telephone consultation or component delivery is available from Daedalus Teks at our current onsite service rate displayed online.
8. Customer has the option to purchase Daedalus Teks’s 1 YEAR ICARUS REPLACEMENT WARRANTY within 30 days of system purchase. Please see technician for details.