1. A $55 diagnostic charge will be applied for any repair completed within 30 min or less of commencing service on the system in question. The diagnostic charge also applies to any other issue determined by a Daedalus technician. Daedalus Teks will repair or correct any computer problem at a rate of $95 an hour (see posted pricing online for services). If Labor is performed the diagnostic charge is waived.
2. Daedalus Teks is only responsible for the functionality of peripheral devices that Daedalus Teks was contracted to configure. (printer, scanner, serial attached component, network attached storage, etc).
3. Daedalus Teks does not assume responsibility for prior damages, software and hardware errors or failures.
4. Any item(s) left at Daedalus Teks over 14 days, after service has been completed and client has been notified becomes the sole property of Daedalus Teks (unless prior arrangements have been made with a Daedalus I.T. Project manager). Items left over 7 days after client has been notified system is ready for pickup/drop off are subject to storage fee of 15% per day.
5. Daedalus Teks guarantees labor on repair for 30 days. Any problems occurring within that 30 day period not related to prior repair will be considered a new problem and subject to diagnostic and labor charges. If a Daedalus Tek determines that an issue occurred due to user action, it will be considered a new problem and subject to diagnostic and labor charges.
6. Any Special order component requires payment in full upfront. Any service related to special components can be paid when service has been completed.
Services are Non-Refundable. Daedalus Teks charges for Services Performed and Time Taken.