by Bob Burls @ Naked Security from Sophos

Do you know how to report a computer crime? Or even who you would report it to?

So far, we have looked at phishing and SQL injection attacks, unauthorised email account access and malware in our series of articles on how to report a computer crime. In this article, we'll look at trolls.

We'll look at what offences are committed in different countries when a crime like this happens, how you should report the crime, and what evidence you can preserve.

How to Create a Support Ticket 

Step 1: Visit www.daedalusteks.com and click on the account sign up page. If you already have an account skip to step 4.




Step 2: Click On The Sign Up Button

Step 3 : Fill Out Required Information and Check The Provided Email For Password. Click the activation link, it will prompt you to change passwords. Then login.

Step 4 : After Being Logged In, Proceed To Support Links Tab. In the Support Dashboard Section There Is An Option To Open A New Support Ticket. Click It.




Step 5 : Click On the Corresponding Department SLA Department When Opening A Ticket Unless Instructed Otherwise.IE. If there is a BiotrackTHC Inventory adjustment being processed, oepn a ticket for that department and document everything accordingly for the assigned compliance officer to review. If there is a computer issue, click the SLA department, provide the information requested and a technician will connect remotely or arrive on-site shortly.



Step 6 : Fill Out Necessary Information. If A Remote Connection Is Needed To Fix Issue Please Include TeamViewer ID & PW In Section Provided. There Is Also Different Levels Of Issues. There Is Also Different Categories For Onsite, Remote, ETC. Then click "Create Ticket". A ticket will be submitted and a tech will reach out.